RETURN AND EXCHANGE POLICY

RETURN AND EXCHANGE POLICY

  1. We are sure you will be completely satisfied with your purchases.
  2. Exchange will only be allowed in case the product received is Damaged/ Defective/Incorrect.
  3. If the Item is Damage/ Defective/ Incorrect then you can simply email on within 2 days from the date you receive your products.
  4. We will Respond in 24 hours to serve you the best from our end.
  5. Products tags must not be removed. Please note: If product tags are removed the items will be non- exchangeable.
  6. All the purchases will be non-refundable except in the case when we have been unable to deliver the product within 45 days of placing the order. We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.

CANCELLATIONS

  1. Once an order is placed, it can only be Cancelled within 6 hours of ordering. You can simply email us on riwayatjewels. Please mention Order ID of your order.
  2. We will credit the full amount in case of pre-paid order in the original mode of payment.